Terms & Conditions

Ver 202602

Bookings & Services

  • We provide professional photography and video services tailored to your needs, such as headshots, branding, events, product, or architecture shoots.
  • Services include use of lighting and equipment, expression and posture coaching where applicable, standard editing (Fine Touch retouching for portraits).
  • Delivery of final photography files online via Dropbox within 5 business days. Video takes longer.
  • Exclusions: parking/tolls (billed at cost), extra editing, rush delivery, or extended usage rights (e.g. billboards, TV).

Fees & Payments

  • 50% non-refundable deposit due on confirmation. Full payment due within 7 days of the session. Cancellations forfeit the deposit; reschedules subject to availability and fees below.
  • Any merchant fees for credit card payments will be passed on to the client.
  • Late payments attract a $150 fee plus 15% annual interest, compounding from due date, plus collection costs.

Rescheduling & Cancellations

  • Bookings are firm on acceptance. One free reschedule allowed with 7+ days’ notice.
  • If a session is cancelled or postponed by the Client:
    • within 7 days of the session – higher of $200 or 50% of quoted fee applies.
    • within 72 hours of the session – higher of $200 or 100% of quoted fee applies. (value of our reserved time/preparation)
  • Clients over 15min late will be considered a no-show and a 100% fee will apply.
  • Client delays on the day (e.g. unreadiness) will be billed at the standard editing rate per 30 minutes or part thereof.
  • Events: Coverage starts at agreed time. Regardless of lateness coverage ends at the original end time. Otherwise overtime is charged at our discretion at 1.5x hourly rate per 30 minutes or part thereof.

Image/Video Selection & Delivery

  • An authorised representative must approve work on-site; absence constitutes acceptance of Studio’s creative judgment.
  • Selection of materials must be completed within 7 days of proofs being supplied. Otherwise they may be archived and an unarchival fee ($150 minimum) applies. No selection after 30 days forfeits right to final materials; 100% of quoted fee still due.
  • Unordered materials after 2 weeks of the shoot may be deleted.
  • Digital orders must be downloaded and physical orders must be collected within 2 weeks of availability or storage fee ($150 minimum) applies.
  • Credits expire 1 month after shoot; no refunds or extensions.
  • Products uncollected 1 month after the shoot shall be forfeited.
  • All orders remain Studio property until full payment. No use licence exists until paid in full. Orders can’t be split for collection; partial payments don’t activate licence.
  • The Studio is assigned the Copyright in all materials produced and that copyright belongs to the Studio. We grant you a royalty-free, non-transferable usage licence with no time limit for:
    • All use within business premises
    • External print/advertising up to 36×24″
    • Websites, internet advertising, social media, email, books
  • Special uses such as product packaging, billboards, TV, cinema may attract a small licensing fee.
  • Unauthorised use of materials prior to full payment or outside granted licence will be invoiced at 3x standard licensing fees, plus legal costs.
  • We show some of our favorite work in our portfolio. Opt out for free.

Exclusivity & Coverage

  • We must be the only professional photographers/videographers hired by you for the role.
  • We endeavour to capture key moments but cannot guarantee any specific shot due to timing, lighting, guests, or other factors. Missed moments aren’t a breach or grounds for refund.
  • We are not liable for ruined shots from guests or factors beyond our control.
  • You ensure appropriate behaviour by all parties. Threats or hostility allow us to leave immediately, retaining full payment with no liability for incomplete coverage.

Liability & Indemnity

  • We may cancel/reschedule for illness, equipment issues, weather, offering a full refund or new date at no cost.
  • You indemnify us against any legal action, claim, or damages from use of, publication, or distribution of the materials, including legal fees.
  • We use care and backups, but cannot guarantee against loss/theft.
  • In all cases our liability is limited to refund of fees paid, pro-rata based on package if partial loss.

Archival

  • You handle artwork care post-delivery. You acknowledge that it has limited life expectancy which is reduced by strong light or heat.
  • Upon receipt, you accept all responsibility for archiving and protecting the materials. We don’t permanently archive the materials or guarantee reliability of cloud storage.

General Terms

  • The person making the booking warrants they have authority to bind all attending parties, their employer, and associated entities to these Terms. Splitting payment between parties does not affect the booking party’s liability for full payment.
  • These Terms and Conditions, together with your quote/proposal, form the entire agreement. No changes or variations shall be valid unless done in writing and agreed by all parties.
  • In the event that any dispute arises The Client agrees to submit to the exclusive jurisdiction of the Courts of NSW and all legal proceedings must be issued and litigated in NSW.
  • This Agreement shall be construed, interpreted and governed in accordance with the laws of NSW, and should any provision of this Agreement be determined by an appropriate court as void, it shall not affect any of the remaining provisions whatsoever.

Session Specific T&C

Additional Terms & Conditions for:

  • General T&C apply.
  • Gift Certificate may be used at one session time only, towards your photographic fee and photographs with Executive Images.
  • Gift Certificates are valid for specific Photographic Experiences.
  • One Gift Certificate may be used at each session.
  • Not valid in conjunction with other specials or offers.
  • Gift Certificate must be completely used at one session, no change or credit is given.
  • One purchasing appointment only will be available where all decision makers must be present. A dedicated Design Consultant will be made available to you at this time.
  • Gift Certificates purchased directly from us are valid for 3 years from date of purchase. Please keep your proof of purchase.
  • The Gift Certificate is not exchangeable and not redeemable for cash and cannot be returned for a refund.
  • General T&C apply.
  • Each participant has a 30-minute session slot, confirmed when payment is made. Session times are fixed and cannot be changed or rescheduled. No refunds will be given for missed or late arrivals.
  • Participants must arrive dressed for their session, with clothing prepared and ironed to ensure efficient use of time.
  • Lighting will be set up in a professional corporate style. The photography portion will last up to 15 minutes with full posture and expression coaching.
  • Afterwards, approximately 5 minutes will be used to select headshots with the photographer. Additional photographs may be purchased on the spot by cash or card (fee applies).
  • The last 10 minutes of the slot are for resetting the studio for the next participant.
  • The studio is not responsible for delays caused by participants arriving late or unprepared, which may reduce the effective shooting time.
  • Participants consent to the use of images for promotional purposes unless otherwise requested in writing before the session.
  • Gift Certificates T&C apply.
  • Entry is open to Australian residents aged 18 years and above, who are able to attend a planning session, photographic session and design consultation with Executive Images in Coogee, Sydney NSW.
  • Contest is a game of skill and winner will be selected based on the content of their entry. All finalists will be contacted via phone within 2 weeks of their entry.
  • The contest may be ended early without notice.
  • One entry allowed per couple or family. Any costs associated with entering the competition remain the responsibility of the entrant.
  • Prize may be used by the winner, and may not be transferred to other parties. Cannot be used in conjunction with any other offer.
  • A $100 Holding Deposit is required to secure your appointment time, this is not refundable in case of cancellation. This is added to your Gift Certificate value, to be used towards your Photographic Order on the day of your Purchasing Appointment.
  • The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  • The winner agrees to the use of his/her name and image in any publicity material, as well as their entry.
  • The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice.
  • One prize per family per 12 month period.

What our delighted clients say